GoTo and Nexthink Partner to Transform Enterprise IT Support and the Employee Experience

GoTo and Nexthink have announced a new strategic partnership that integrates LogMeIn Rescue with the Nexthink Infinity platform, creating a seamless IT support experience for enterprises and Global System Integrators. The collaboration is designed to reduce downtime, improve resolution speed, and enhance the digital employee experience.

The integration allows IT teams to launch AI-powered remote support sessions directly from the Nexthink platform. By combining real-time experience analytics with secure support capabilities, enterprises can move beyond fragmented tools toward a more unified, insight-driven approach. The result is faster detection, smarter problem solving, and improved employee satisfaction.

This announcement highlights a broader industry shift. As organizations link employee experience to productivity and retention, IT leaders are being called to play a cultural role as well as a technical one. Support interactions are no longer just about resolving glitches—they represent moments of trust, communication, and connection that directly impact engagement.

For communications and HR leaders, this reinforces the need to see IT not as a back-office function but as a driver of employee well-being. When technology works seamlessly, employees stay focused and connected, creating stronger workplace cultures.

The GoTo and Nexthink partnership underscores how IT support is evolving into a strategic asset for enterprises worldwide. Companies that prioritize proactive, integrated solutions will be better positioned to foster resilience, agility, and long-term engagement.